Legal

Refund & Cancellation Policy

Last updated: 2 September 2026

1. Scope

This policy applies to B2B orders placed with Nifa Overseas. Specific commercial terms agreed in writing for an individual order take precedence over this page.

2. Cancellation before production

An order may be cancelled before production starts. Any costs already incurred — for example sampling, tooling, artwork or materials procured for a custom requirement — remain payable.

3. Cancellation after production has started

Once production has begun, orders cannot generally be cancelled. Custom, branded and private-label orders are made specifically for the buyer and are non-cancellable once in production.

4. Handmade variation is not a defect

Our products are handcrafted. Variation in texture, finish, tone, shape, measurement and surface appearance is inherent to handmade production and is not accepted as grounds for return or refund.

5. Damaged or incorrect goods

If goods arrive damaged, or a shipment does not match the confirmed specification, notify us within 7 days of delivery with photographs and the packing list reference. Verified cases are resolved by replacement in a subsequent shipment, a credit against a future order, or a refund of the affected value — as agreed between the parties.

6. Refund processing

Where a refund is agreed, it is processed to the original payment route. International bank transfer timelines and any bank charges apply.

7. Samples

Sample charges, where applicable, are agreed in advance and are generally non-refundable, though they may be adjusted against a subsequent bulk order where this has been agreed in writing.

Questions about this page? Email nifaoverseas@gmail.com or call +91 93689 37173.